Privacy Policy

Who we are

ALLBUILT Home Improvements ("we", "us", "our") is a residential building and renovation business operating in New South Wales, Australia. We hold NSW Contractor Licence 465885C and service the Central Coast, Lake Macquarie, Newcastle, and Sydney regions.

Our website is located at allbuilthomeimprovements.com.au. If you have any questions about this Privacy Policy, please contact us at [email protected] or on 0427 907 737.

Information we collect

We collect personal information only when you voluntarily provide it to us — for example, when you submit an enquiry through our contact form. The information we may collect includes:

• Your name
• Your phone number
• Your email address
• Your suburb or location
• Details about your project or renovation enquiry
• Any photos you choose to attach to your enquiry

We do not use cookies for tracking or advertising purposes. We do not collect any information automatically beyond standard web server logs (such as your IP address and browser type), which are used solely for security and technical administration.

How we use your information

We use the personal information you provide solely to:

• Respond to your project enquiry
• Provide you with a quote or further information about our services
• Communicate with you about your project
• Comply with our legal obligations as a licensed contractor

We will not use your information for unsolicited marketing, and we will not sell, rent, or share your personal information with third parties for their own marketing purposes.

Disclosure of your information

We do not sell or trade your personal information. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our website or conducting our business (for example, our email or messaging platform), subject to confidentiality obligations
• Where required by law, regulation, or a court order
• To protect the rights, property, or safety of ALLBUILT Home Improvements, our clients, or others

Storage and security

Your personal information is stored securely and we take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Our website is hosted on secure infrastructure. Enquiry data submitted through our contact form is transmitted over an encrypted (HTTPS) connection.

We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Your rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request that we delete your personal information (subject to any legal obligations we may have to retain it)
• Make a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Links to other websites

Our website may contain links to third-party websites (such as our Facebook or Instagram pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Complaints

If you have a complaint about how we have handled your personal information, please contact us first at [email protected] so we can try to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.